Collection & Transportation
(Starting April 1, 2023)
Encorp’s two service providers have been asked to strive to maintain a regular pickup schedule for each redemption centre (except under special circumstances such as bad weather conditions and other unforeseen events) and to communicate daily pickup schedules before 3 pm for the following day. Hebert’s makes its schedule available on its website (www.heberts.ca). Rayan informs redemption centres via phone or email.
- Hebert’s (506-773-1880) is responsible for picking up non-glass beverage containers – both alcohol (non-refillable) AND non-alcohol – and supplying redemption centres with the appropriate bulking supplies (bulk bags, clear plastic bags and pallets).
- Rayan (506-858-1600) is responsible for picking up glass beverage containers – both alcohol (non-refillable) AND non-alcohol – and supplying redemption centres with the appropriate bulking supplies (tubs).
Tags & Printing Supplies
For replenishment of shipping tags and printing supplies, redemption centres must contact Encorp Atlantic 1-877-389-7320.
Refillable Beer Containers
Breweries continue to manage refillable beer containers. Redemption centres should refer to them for pickup schedules and instructions.
Handy Visual Aids & Documents – Sorting, Bulking & Pickup Procedures
(Starting April 1, 2023)
- Changes at Encorp Coming April 1, 2023 – FAQ for Redemption Centre Operators
(PDF format – March 2023) - NEW! Encorp Sort List
(PDF format – April 1, 2023) - NEW! Illustrated Guide: How to Sort and Bulk Non-Glass Beverage Containers
(PDF format – April 1, 2023) - NEW! Illustrated Guide: How to Sort and Bulk Glass Beverage Containers
(PDF format – April 1, 2023) - How to Properly Close Bulk Bags
(PDF format – Updated April 1, 2023 - How to Ensure Proper Pickup of Bags and Tubs
(PDF format – Updated April 1, 2023) - Sort 6 Visual Aid
(PDF format – Updated April 1, 2023) - Show Your Redemption Centre’s Barcode to Drivers
(PDF format – Updated April 1, 2023) - Hazardous Waste in Bulk Bags and Tubs
(PDF format – Updated April 1, 2023)
Clarification – Ceramic Beverage Containers
Encorp has been made aware that Alcool NB Liquor (ANBL) has sold certain alcohol beverage products in ceramic containers. Ceramic is not an acceptable container type as per the rules and regulations of the New Brunswick Beverage Containers Program. We will work with ANBL to rectify this situation.
Ceramic is also a contaminant for glass and should under no circumstances be placed in tubs with glass beverage containers, as it is stated in our Illustrated Guide: How to Sort and Bulk Glass Beverage Containers.
Redemption centres that receive ceramic beverage containers for alcohol beverage products can accept them from their customers and pay them the deposit refund. However, we ask that you set them aside for now in your centre. We will be issuing a communication in a few weeks with specific instructions related to ceramic containers.
Clarification – Wine Box Bladders
Encorp’s Illustrated Guide: How to Sort and Bulk Non-Glass Beverage Containers says that wine bladders must be removed from wine boxes and that they can be placed in the same clear plastic bag as alcohol pouches. Note that this is optional. Redemption centres can choose to simply continue discarding wine bladders, or, if they want us to collect them, they can place them in the same clear plastic bags as other alcohol pouches (however, wine bladders must not be counted/included as part any total unit counts).
Incident Reports
- Redemptions Centres – Incident Report Form
(PDF format) - Drivers – Incident Report Form
(PDF format)