Non-acceptable & Non-refundable Items

In June, Encorp sent a feedback survey to redemption centre (RC) operators to ask about non-acceptable and non-refundable items consumers often bring. We want to thank everyone who shared examples and provided feedback. Our communications team is currently using this information to develop improved educational posters and handouts, which should be ready by the fall. For RC operators who have not yet had a chance to fill out the survey and wish to do so, the link is still live on our website at

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