To all redemption centre operators,
There have been challenges in developing the accuracy trend reports. To ensure the reports are as easy to understand as possible, we are delaying sending out the reports until we have resolved these challenges. We will send the reports out as soon as they are available. For those who are still interested in seeing their current report card, please reach out to me and I would be happy to provide you with this information.
Gilles Doucette, Director of Operations