Pickup Logistics & Procedures

Changes in Effect Since April 1st 2023

On April 1, 2023, Encorp migrated to a not-for-profit organization responsible for recycling all deposit-bearing beverage containers (except refillable beer) and made changes to its service provider contracts. The following changes related specifically to pickup logistics/procedures and payments to redemption centres are in effect since then:

  • Pickup schedules are divided by glass material sorts (Hebert’s) vs. non-glass material sorts (Rayan).
  • Redemption centres receive payments for alcohol (non-refillable) and non-alcohol beverage containers from Encorp.

Detailed information & instructions are featured in our document FAQ for Redemption Centre Operators.

Pickups Schedules & Replenishment of Bulking Supplies

Encorp’s two service providers have been asked to strive to maintain a regular pickup schedule for each redemption centre (except under special circumstances such as bad weather conditions and other unforeseen events) and to communicate daily pickup schedules before 3 pm for the following day. Hebert’s makes its schedule available on its website (www.heberts.ca). Rayan informs redemption centres via phone or email.

  • Hebert’s (506-773-1880) is responsible for picking up non-glass beverage containers – both alcohol (non-refillable) AND non-alcohol – and supplying redemption centres with the appropriate bulking supplies (bulk bags, clear plastic bags and pallets).
  • Rayan (506-858-1600) is responsible for picking up glass beverage containers – both alcohol (non-refillable) AND non-alcohol – and supplying redemption centres with the appropriate bulking supplies (tubs).

Tags & Printing Supplies
For replenishment of shipping tags and printing supplies, redemption centres must contact Encorp Atlantic 1-877-389-7320.

Refillable Beer Containers
Breweries continue to manage refillable beer containers. Redemption centres should refer to them for pickup schedules and instructions.

Pickup Procedures & Best Practices

Redemption centres should review the following illustrated guides related to ensuring proper pickup of bulk bags and tubs for Encorp.

How to Ensure Proper Pickup of Bulk Bags and Tubs

Updated April 2023

Reminder: Show Your Redemption Centre's Barcode to Drivers

Updated April 2023

Reminder: Hazardous Materials in Bulk Bags and Tubs

Updated April 2023

Incident Reports

Incidents between redemption centres and drivers during the pickup process should be promptly reported to Encorp. Please click on the links provided to download and send us your incident report form.

Incident Report Form - Redemption Centres

(Fillable PDF)

Incident Report Form - Drivers

(Fillable PDF)


Redemption centres receive paymens of both handling fee and refund for from Encorp for both alcohol (non-refillable) and non-alcohol beverage container – meaning all deposit-bearing beverage containers except refillable beer.

Payment schedule :

  • Monday and Tuesday pickups – paid by end of day Wednesday;
  • Wednesday pickups – paid by end of day Thursday;
  • Thursday, and Friday pickup – paid by end of day Monday.

Note that unforeseen events (such as inclement weather, statutory holidays or problems offloading at the processing centre) may impact the payment schedule. Please allow an additional 1 to 3 days to receive payment in these cases.

© 2024 Encorp Atlantic        506-389-7320 | 1-877-389-7320 | info@encorpatl.ca


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